SMS Notifications Disclaimer

📡 Service Description and Intended Use of Toll-Free Number

We provide broadband internet services to residential and business customers across our service area. As part of our commitment to customer satisfaction and timely communication, we are implementing an SMS notification system using a dedicated toll-free number. This system will be used exclusively to send important service-related messages to our subscribers, particularly in the event of service outages, planned maintenance, or emergency updates.

🔔 Nature of the Service

This SMS notification service delivers real-time alerts and updates to customers’ mobile devices, including:

• Notifications of unexpected service outages
• Estimated time of resolution
• Updates during extended outages
• Notifications of planned maintenance
• Confirmation when service is restored

Note: This service is strictly informational and will not be used for marketing or promotional messages.

⚙️ How the Service Works

Customers can opt in to receive SMS alerts during account setup or via their online portal, or by texting the keyword listed below to our toll-free number. Mobile numbers are securely stored and managed in accordance with all applicable data protection regulations.

When an outage or maintenance event occurs, our system will automatically send a message to affected customers through a secure SMS gateway, ensuring timely and accurate communication.

📢 Advertising and Customer Awareness

We will promote this SMS notification service through:

• Our website and customer portal
• New customer onboarding materials
• Customer service representatives during support calls

We’ll clearly explain the purpose of the toll-free number and how to opt in or out at any time.

✅ Opt-In via Text (Required)

To subscribe to our SMS notifications:

1. Text the keyword OUTAGE to [[TFN-HERE]].
2. We’ll reply: “empowerbroadband: Reply Y to confirm SMS service alerts. Recurring msgs; freq varies. Msg & data rates may apply. STOP to cancel, HELP for help.”
3. Reply Y to complete your subscription (double opt-in).

✉️ Required Message Samples

❌ Opt-Out Process

To stop receiving SMS messages:

1. Reply with the word STOP to any message from us.
2. You’ll receive a confirmation that you’ve been unsubscribed.

STOP confirmation sample:

🆘 HELP

Reply HELP for assistance.

HELP response sample:

ℹ️ Additional Notes

• Message frequency varies depending on service activity.
• No marketing or promotional content is sent via this program.
• See our Terms and Privacy Policy.

📸 Opt-In Display (Screenshot Ready)