SMS Notifications Disclaimer

Service Description and Intended Use of Short Code

We provide broadband internet services to residential and business customers across our service area. As part of our commitment to customer satisfaction and timely communication, we are implementing an SMS notification system using a dedicated short code. This system will be used exclusively to send important service-related messages to our subscribers, particularly in the event of service outages, planned maintenance, or emergency updates.

Nature of the Service

The SMS notification service is designed to deliver real-time alerts and updates directly to customers’ mobile devices. These messages will include:

• Notifications of unexpected service outages
• Estimated time of resolution
• Updates during extended outages
• Notifications of planned maintenance that may affect service
• Confirmation when service has been restored

It is strictly informational and will not be used for marketing or promotional purposes.

How the Service Works

Customers will opt in to receive SMS notifications during account setup or through their online account portal. Their mobile numbers will be securely stored and managed in compliance with all applicable data protection regulations. When an outage or maintenance event occurs, our system will automatically trigger a message to affected customers using the short code.

Messages will be sent via a secure SMS gateway integrated with our customer management systems. This ensures timely and accurate communication based on real-time service data.

Advertising and Customer Awareness

The availability of SMS notifications will be advertised through the following channels:

• Our company website and customer portal
• Onboarding materials for new customers
• Customer service representatives during support calls

We will clearly communicate the purpose of the short code, and the types of messages customers can expect to receive. Customers will also be informed of how to opt out at any time.