Affordable Connectivity Program
What is the Affordable Connectivity Program?
For more information or frequently asked questions about ACP, call our local customer service team at 870-336-0999 or visit:
https://www.fcc.gov/affordable-connectivity-program-consumer-faq
FCC Consumer Complaint Contact Phone# 1-888-225-5322
FCC Consumer Complaint Contact Video Phone# 1-844-432-2275 (accessible for people with disabilities)
FCC Consumer Complaint Contact Phone# in Spanish – put “Para presentar una queja en español, llamar al: 888-CALL-FCC”
FCC Consumer Complaint URL https://consumercomplaints.fcc.gov/hc/en-us
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What’s happening to the Affordable Connectivity Program (ACP)?
The Federal Communications Commission (FCC) announced on January 11, 2024, that the Affordable Connectivity Program (ACP) will not accept any new applications or enrollments starting on February 8.
The FCC has informed service providers that the ACP will no longer have the funds to fully operate after April 2024 unless additional funding is approved by Congress.
As your Internet Service Provider, we want you to be aware of this potential end of the program and are committed to keeping you informed. We will provide updates when we receive more information from the FCC.
Learn more about the ACP Wind-Down at https://www.fcc.gov/acp.
Reminder: empower participates in the FCC’s Lifeline Program. This is a long-term program that offers up to a $9.25 per month discount to many low-income households. Please visit https://www.lifelinesupport.org/do-i-qualify to see if you’re eligible and to apply.
